Privacy Policy

1. Information We Collect

Because our Platform integrates deeply with your business operations, we collect several types of data:

Account and Billing Information: When you register, we collect business details, names, email addresses, and payment information required to process your Subscription Fees, Transaction Fees, AI Token charges and any other fees.

Platform and Integration Data: When you connect third party platforms (such as Shopify, WooCommerce, Meta Ads, or Google Ads) to AlphaWeb, we ingest operational, marketing, and sales data to execute our services. This includes data regarding your end customers (such as but not limited to purchase history and conversion metrics).

AI Interaction Data: We collect the prompts, commands, and workflow configurations you feed into AlphaBrain or our AI agents, as well as diagnostic data to track performance and token usage.

Cookies and Tracking Technologies: We use cookies and similar tracking technologies to monitor activity on our Platform and improve user experience.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and secure the AlphaWeb Platform.
• To execute automated marketing workflows, media buying, and funnel optimizations on your behalf.
• To process your payments and manage your prepaid AI Token balances.
• To communicate with you regarding updates, security alerts, and system notifications.
• To detect, prevent, and address technical issues or fraudulent activity.

3. Anonymized Data and AI Training

As an AI driven platform, AlphaWeb relies on continuous learning. We reserve the right to aggregate and fully anonymize operational data, marketing performance metrics, and workflow data generated through your use of the Platform. Once stripped of all personally identifiable information and brand specific identifiers, this anonymized data is owned by AlphaWeb. We use this anonymized data exclusively to train our machine learning models, improve our agentic intelligence, and enhance the overall ecosystem. We never use your raw, identifiable customer data to train public models.

4. Data Sharing and Disclosure

We do not sell or rent your personal information. We only share information with:

Service Providers: We engage trusted third party vendors to facilitate our services, such as payment processors (e.g., Stripe), secure cloud hosting providers, and foundational AI language model providers (who operate under strict data processing agreements that prohibit them from using our API data for their own training).

Legal Authorities: We may disclose your information if required to do so by law or in response to valid requests by public authorities to protect our legal rights.

5. Our Role as a Data Processor

Regarding the personal data of your end customers (buyers on your e-commerce storefronts), AlphaWeb acts as a "Data Processor" and you act as the "Data Controller" under applicable data protection laws like the GDPR. We only process this end customer data to provide the Platform services to you, and we implement strict data isolation and tenant siloing to ensure your customer data never crosses into another brand's workspace.

6. Cookies and Tracking Technologies

We use cookies to remember your preferences, keep your session secure, and analyze traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use certain core functions of the AlphaWeb dashboard.

7. Data Security

We implement enterprise grade technical and organizational measures (aligning with SOC 2 and ISO 27001 standards) to protect your personal data, including end to end encryption for data in transit and at rest. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location (such as the UK, EU, US, etc.), you have specific rights regarding your personal data:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate data.
• The right to request deletion of your personal data.
• The right to object to or restrict our processing of your data.

To exercise any of these rights, please contact us at contact@alphaweb.ai.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our legal agreements.

10. International Data Transfers

Your information may be transferred to, and maintained on, secure servers located outside of your state, province, or country. As our governing law is that of England and Wales, and our operations span Worldwide, we ensure that all international data transfers comply with applicable data protection laws using approved safeguard mechanisms.

11. B2B Service and Age Restrictions

AlphaWeb is a strictly Business to Business (B2B) platform. We do not provide services to consumers or individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a minor has provided us with personal information, please contact us so we can delete it immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or regulatory requirements. Any changes will be posted on this page with an updated Effective Date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: contact@alphaweb.ai

Website: https://alphaweb.ai